How to Choose the Right Office Telephone System

An office telephone system, also known as a PBX, is an interconnected phone network that enables complex telephony tasks in an organization. This technology from Grandstream Distributor Ghana helps businesses save costs as it does not require a separate phone line for each employee.

Whether you’re a small, medium or large business, an office phone system can help you connect with customers and employees, increase productivity and improve customer service. But how do you choose the right one for your needs?

Types of Systems
There are two main types of office phone systems: multiline and private branch exchange (PBX). While both require manual operation, the IP PBX System Ghana provides additional features not found in a multiline setup. These include auto attendant and voice mail features, as well as mobile call routing for mobile devices such as laptops.

VoIP Services
The best office phone systems allow you to make calls over the internet, rather than on traditional phone lines. This makes it easy to access the system from anywhere, which means you can work from home or take your meetings on the go. Many VoIP providers offer a free trial period, so you can try out the different features and see how they work for you before you decide to move forward.

Toll-Free Numbers
You want to be able to receive calls from people around the country without incurring extra charges for long-distance calls. This will give you more flexibility and keep your phone bills low.

Call Forwarding and Extensions
If your team is scattered across the country, you’ll want to find an office phone system that offers virtual office phone lines. These numbers will redirect incoming calls to your team’s phones, allowing them to be on the same page when dealing with customers.

Dedicated Lines for Privileged Staff
If you have privileged staff who work remotely, you’ll want to find an office telephone system that offers voice bridges. These are special phone lines that connect privileged people to the company’s internal system, and can be used whenever they need them.

Wireless Headsets
Another feature that will benefit your team is the ability to use wireless headsets on a VoIP phone line. These are headsets with speakers and a microphone that can be connected to your computer. This allows you to work from any location, even if your internet connection isn’t the best.

Unified Communications as a Service
Some of the best office telephone systems offer UCaaS: unified communications as a service, which includes VoIP-powered devices and cloud-based software. This enables you to have all of your communications, including voicemail, chat, video and more, in one place.

Depending on the provider, you might have the option to set up permissions so that only certain users can access specific features. This will help you control who can make changes and prevent them from accessing confidential information.

Skype for Business
Microsoft’s Office 365 includes an enterprise-class Skype for Business service that includes all the features you need to run your business. This cloud-based service is a great way to boost productivity, streamline communications and connect your employees. It can also be integrated with your other Microsoft products, such as Teams and Outlook. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/Telephone.